Refund policy

Return & Refund Policy

We’re always open to returns or exchanges if something doesn’t work out for you. We’re really sorry if your order wasn’t exactly what you hoped for — it’s very important to us that you feel happy and comfortable with your purchase. Thank you for supporting our small independent brand ♡

Returns

You have the right to return your order within 14 days of receiving it, without giving any reason.

To request a return, please contact us at:
themonkeystudios2023@gmail.com

Returned items must be:

• unworn
• unused
• unwashed
• in their original condition

Please include your order number in the email.

Return Shipping

Customers are responsible for return shipping costs.

As a small independent brand, we’re unfortunately not yet able to cover return shipping expenses. Thank you so much for understanding and supporting us.

Refunds

Once we receive and inspect your return, your refund will be processed within 14 days.

Refunds will be sent back to the original payment method used during checkout.

Exchanges

If you would like to exchange an item for a different size or product, please contact us via email before sending anything back.

We’ll do our best to help depending on current stock availability.

Damaged or Incorrect Orders

If your order arrives damaged or incorrect, please contact us as soon as possible at:
themonkeystudios2023@gmail.com

Please include:

• your order number
• a short description of the issue
• photos of the product/package if possible

We’ll make sure to resolve the issue as quickly as possible.